Module One: A Conversation with Susan Dentzer

This module comes with interactive, downloadable materials. Please be sure to save the materials from the Resources tab.

Target Audience

Physicians, nurses, graduate students in health care policy, public health, epidemiology, public administration, young professionals working in related fields, professionals and organizations striving to improve their health communication skills. 

**Please note price includes 10% DC Sales Tax.**

Learning Objectives

  1. To understand the importance of communicating in cogent ways with numbers.
  2. To appreciate why it’s important to focus on audience needs when crafting data visuals.
Course summary
Available credit: 
  • 1.00 Completion
  • 0.10 IACET CEUs
Course opens: 
Course expires: 

The modules in this course are designed with adaptive learning, with periodic knowledge checks and interactive downloadable workbooks and resources.

Modules have an outline, which can be found on the left side of each module, which include at least one video. At the end of each module, we ask that learners complete an evaluation so we can incorporate your feedback into the course design.


Module Instructor - Hillcrest Advisory

Andy Krackov’s career has focused on the intersection of data and community-level action. His consultancy, Hillcrest Advisory, works with social sector organizations on the front lines of local change to help them communicate numbers effectively and tell stories with data, in order to transform facts into impact. 

The bulk of Andy’s data storytelling experience is in California, where he managed statewide data projects for two foundations. At the Lucile Packard Foundation for Children’s Health, Andy helped launch and manage that foundation’s initiative, which leverages local data as a tool to bring attention to children’s issues across California. At the California Health Care Foundation (CHCF), Andy partnered with the State of California to build a nation-leading open data program to publish, and encourage use of, the valuable health data the state provides. Prior to establishing Hillcrest Advisory, Andy also was vice president for data strategy at the digital agency Velir and previously served as Vice President for Partnerships and Strategy at the data storytelling startup, LiveStories. 

Andy was a researcher and a reporter at U.S. News & World Report and the Chronicle of Higher Education. After receiving his master’s degree in communication theory from Stanford, he managed Stanford’s web presence for five years as the university’s web managing editor.

Andy Krackov


Susan Dentzer is Senior Policy Fellow for the Robert J. Margolis Center for Health Policy at Duke University.  Based in Washington, DC, where the center’s research team is located, she focuses on the COVID-19 pandemic response; health system transformation, such as through telehealth; biopharmaceutical policy; health care issues in the 2020 elections,  and other key health policy issues. 

Dentzer is one of the nation's most respected health and health policy thought leaders and a frequent speaker and commentator on television and radio, including PBS and NPR, and an author of commentaries and analyses in print publications such as Modern Healthcare.  She was also the editor and lead author of the book Health Care Without Walls: A Roadmap for Reinventing U.S. Health Care, available on

*Please note that continuing education credit is awarded only when all five modules are completed.* Individual modules completed allow for completion credit and a certification.

Nursing Accreditation

This continuing nursing education activity was approved by APHA/PHN, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation.

Medicine (CME) Accreditation Statement

This activity has been planned and implemented in accordance with the Essential Areas and Policies of the Accreditation Council for Continuing Medical Education through the joint sponsorship of the American Public Health Association (APHA) and the National Center for Disaster Medicine and Public Health.  The APHA is accredited by the ACCME to provide continuing medical education for physicians. 

Designation Statement: The APHA designates this enduring educational activity for a maximum of 8.0 AMA PRA Category 1 Credit (s)™*.   

Health Education (CHES) Statement

Sponsored by the American Public Health Association (APHA), a designated approver of continuing education contact hours (CECH) in health education by the National Commission for Health Education Credentialing, Inc. This program is designated for Certified Health Education Specialists (CHES®) to receive up to 8.0  total Category I contact education contact hours*.

*Applies only when all modules in this course have been completed.

Available Credit

  • 1.00 Completion
  • 0.10 IACET CEUs


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Required Hardware/Software

A computer (Mac or PC), preferably with access to a spreadsheet application (e.g., Microsoft Excel, Google Sheets).